Gawthrop Cottages EnjoyEngland

Our Terms & Conditions

Booking terms & conditions for Gawthrop Cottages (Bridge Cottage & Hazel Cottage)

1) Your booking

You must be at least 18 years old when you book your accommodation. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Terms and Conditions. Any disputes or queries will be between the party leader and us, the owners. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our confirmation by letter or email, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners. All online bookings are provisional until confirmed by us by email/post.

2) Paying for your accommodation

A deposit of 25% (min £75) of the booking price is payable at the time of booking. At this point your booking becomes binding. The balance of the booking cost must be received by us no later than 4 weeks before your arrival date. If you book less than 4 weeks before the arrival date, payment of the total cost is due straight away. Payment must be made by either cheque to Matthew Clayton or by BACS / internet banking and sent in time for the funds to be cleared by the due date on your contract. If your bank returns your payment to us unpaid, we reserve the right to make an admin charge of £25.

3) Damage to property

You are responsible to the owners for the actual costs of any breakage or damage in or to the property, along with any additional costs that may result, which are caused by you or your party. You must inform us of any breakages or damages straight before you leave the property. Extra cleaning is charged at £10 per hour.

4) Cancellation of booking by you

If you need to cancel your booking you must contact the owners as soon as possible and confirm in writing. The booking deposit is non-refundable. However, we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let at the same price the balance will be refunded to you. If we are only able to re-let at a reduced price the reduced balance will be refunded. If we are unable to re-let the full balance will remain payable by you. We strongly suggest you to take out guest cancellation insurance against cancellation due to ill-health, bereavement etc.

5) Accidents, injury and personal property

The owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.

6) Website and advertisements

The owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.gawthropcottages.co.uk) and any authorised third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. We cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing holiday cottages. We cannot accept responsibility for the descriptions on these sites.

7) During your stay

You can arrive at your accommodation after 4 pm (Trosgol Fawr) or 3pm (Trosgol Fach) on the start date of your holiday and you must leave by 10 am on the last day. The owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation nor can you take your pet into the accommodation unless it has been arranged in advance and it is shown on a confirmation letter or email. If you do so the owner can refuse to hand over the accommodation to you or can repossess it. You may not sub-let any part of the buildings. The properties are entirely non-smoking and you agree not to smoke inside any part of the buildings. We will treat contravention of any of these rules as a cancellation by you. You must allow the owner access at any reasonable time during your stay.

8) Dogs

We are happy to accept two well-behaved dogs in Bridge Cottage and one dog in Hazel cottage, subject to the following conditions. No dogs are allowed on the furniture or beds at any time and we ask that pets do not go upstairs. You are responsible for cleaning up after your pet and no pet may be left unattended in the property at any time. Because there are so many sheep in the area, it is essential you keep gates closed and your dog on a lead.

9) Cleaning on departure

You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure. Cooker and oven, clean and fat-free. Kitchen floor swept. Crockery and cutlery washed/dried and put away. Toilets/baths/showers cleaned. Carpets vacuumed. Duvet cover, top pillowslip and bottom sheet removed (not mattress or pillow protectors). Obvious spills and stains removed. Any furniture moved restored to original position. Bins emptied into appropriate wheelie bin and recycling put in the correct bin as appropriate.

Failure to meet this standard may result in a cleaning charge against your deposit.

10) Problems or complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no serious complaints or problems. We live on-site and can usually sort things out immediately. If, however, you have any problem or cause for complaint, it is essential that you tell us immediately to give us the opportunity to resolve it. We value your custom and want you to return!

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